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  • Category Archives War Against Wheels
  • No Pane at All

    On July 29, 2009, I wrote Urban Coral Atoll about auto break-ins on the streets of New York City, with the telltale signs of shards of glass on the street. Yesterday, however, while exploring Gowanus, Brooklyn, I spotted a break-in where detective work was unnecessary. The car itself was still parked at the scene of the crime. Not one but TWO windows were completely smashed in broad daylight on a beautiful, sunny spring day.
    The auto was parked in front of Statewide Fireproof Door at 131 3rd Street – a moderately busy through street, even on a Sunday. The license plates were from New Jersey. The out-of-towners had yet to return and find themselves a nice cleaning job along with a breezy ride home and a repair job. And to learn the hard way, as every New Yorker knows, that to a thief, performing a Glass Act is No Pane at All :)


  • Dick and Ferris

    Are you ever bored? I can guarantee that a night out with Dick and Ferris in New York City would never be boring. Unfortunately, I can not arrange it, but I can give you a taste.

    I was an NYU student, and I, along with classmates, was becoming acquainted with the city with a friend, Dick, as a guide. He was a native New Yorker and an interloper at NYU – 25 years old and not a student. To us, he was much wiser and older. He had been a child actor. He knew everything about the world, or at least the world that was New York City. And to us, at 19 years old and a recent transplant, what other world was there? He showed us everything, particularly the underbelly of the city. His word was gospel.

    Dick was wild, untamed, and a chain smoker. He was excessive. Like Thoreau, he wanted to live life to the fullest, suck the marrow out of it, and drive it into a corner. An outing with Dick was akin to one with Hunter S. Thompson.
    Ferris Butler, on the other hand, was a bit askew. He was a friend of Dick’s, also an outsider and NYC native. He was decidedly a character, one that anyone who met him would not forget. Together, Dick and Ferris were a formidable pair.
    Dick drove a taxi, which he saw fit to use for his own personal joy rides. However, his indulgence posed a problem – how do you party all night and also clock enough money to bring the taxi back to your employer with an acceptable amount of revenue?

    One night, circa 1971, a number of us were in Dick’s cab, including Ferris. It was nearly 4AM, and the taxi was due back at the garage shortly. It was a very desperate situation. Dick had done no business at all and needed to bring the taxi back with at least $40 in fares to avoid being fired. He had the only solution – he would speed through the city streets as fast as possible with the meter running, clock $40, and pay out of pocket. However, as typical, he had no money. Ferris was the only rider with any money – he did not want to pay, but Dick extorted the money from him.

    The ride felt like the car chase scene in the French Connection. The only thing I remember clearly was one leg of the journey where Dick turned onto the 59th Street Bridge outer lane. It was hair-raising as we careened across the bridge with Ferris in the front passenger seat screaming and begging for Dick to slow down, but to no avail. Time was really money now. We achieved our mission – by 4AM, the meter had been run up to $40 and all was well. A memorable night. This was to be one of many adventures in New York City with Dick and Ferris :)

    Note: Watch my video as I drive the same outer roadway of the 59th Street Bridge that I did that night.


  • I’ll Take Care of You

    Have you been in a restaurant where any special request, no matter how small, is met with hesitation or a negative? And where it is particularly irritating because you know that your request can be easily met? Don’t you already have plenty to do and worry about? When you are a customer of a service establishment, shouldn’t they shoulder the burden, troubles, and responsibilities? Why should you feel uneasy or worried that your needs and requests will go unmet and worse, that you may have to help solve the problem that you are paying them for? In short, why should you be doing their job?
    Early Saturday morning, I lay awake in bed and reflected on the unpleasant chore of going to have my car inspected. In New York City, something as simple as inspecting your automobile can be very troublesome. Often an appointment in advance is necessary, there are long waiting periods, or a service station is out of inspection stickers. Many times I have spent hours trying to get my car inspected, only to return home defeated, having to try again another day.
    I called Salerno Service Station and asked for Ryan, the general manager – a man who had forever changed my attitude towards the auto repair business and led me to write an extensive two-part story – Jacked. It was Ryan who had answered the phone. I asked if they could do an auto inspection that morning. He said, Don’t worry. Just come in. I’ll take care of you. That is when it hit me hard. He had given me the key to ultimate customer service when he said I’ll take care of you. It was the reason why Salerno had hundreds of five star reviews online.

    HE HAD SHIFTED THE RESPONSIBILITY FROM ME TO THEM. All of the responsibility. Completely. 100%.

    That was the key, because in that way and only that way can a customer fully relax while the service provider does their job. Even with good customer service, there is often a nagging worry that something may go wrong. In auto repair, so many things can and do go wrong – a bigger problem will be discovered, a part will be unavailable, there will be no time today for the repair, the cost will be too great, you will be cheated or lied to, you will be sold something you do not need, etc. But with great customer service, at a place like Salerno Service Station,  you will be insulated from any hassles servicing your car because they are taking care of you. You can relax. Like my first visit when I was told by Ryan to go have a nice breakfast at the Willburg Cafe while he took care of my muffler job.
    It is like the days of old, when people spoke of being in the doctor’s care. There was great comfort in those words because it meant that someone competent was going to take care of you. People love to be taken care of. This complete taking over of responsibility from the customer or patient is characteristic of the Italian culture and their approach to service. Now I saw how it was at the core of the No Problema attitude that I wrote about.

    Over many decades of owning a car in the city, I have grown to despise the auto inspection ordeal. However, now, for the first time in my life, in the hands of Ryan and the Avallone family, Mario and Salvatore, I actually looked forward to this year’s inspection. In a harsh environment like New York City where comforts have to be actively sought out, there are no sweeter words than I’ll Take Care of You :)


  • Wreck on the Highway

    There are areas of New York City that go virtually unseen by both residents and visitors. Places like The Hole and Dead Horse Bay are anomalies and perfect for the urban explorer looking for the atypical. The city’s enormous population requires a staggering infrastructure of supporting services – food distribution, wholesale markets, and small manufacturers. These businesses can neither afford prime real estate nor do they need to be in those neighborhoods. So, areas like Hunt’s Point are also found off the beaten path, rarely seen except to those who have specific business there. Or to writers looking to risk arrest for a story about a floating prison.

    The Bronx is home to many auto service and supply businesses. On my recent excursion to the Vernon C. Bain jail barge, I witnessed the sight in today’s photo. Here, in the South Bronx on Drake Street, surrounded by metal shops and auto wreckers, I spotted this completely wrecked automobile. I was reminded of the song The Wreck on the Highway, recorded by Roy Acuff in 1942*. Although quite morose, the song became a national country hit. Here are the lyrics:

    Who did you say it was brother?
    Who was it fell by the way?
    When whiskey and blood run together
    Did you hear anyone pray?

    CHORUS
    I didn’t hear nobody pray, dear brother
    I didn’t hear nobody pray
    I heard the crash on the highway
    But, I didn’t hear nobody pray.

    When I heard the crash on the highway
    I knew what it was from the start
    I went to the scene of destruction
    And a picture was stamped on my heart.

    There was whiskey and blood all together
    Mixed with glass where they lay
    Death played her hand in destruction
    But I didn’t hear nobody pray.

    I wish I could change this sad story
    That I am now telling you
    But there is no way I can change it
    For somebody’s life is now through.

    Their soul has been called by the Master
    They died in a crash on the way
    And I heard the groans of the dying
    But, I didn’t hear nobody pray.

    I hope the occupants of this vehicle did not meet a fate as dire as that described by Roy Acuff. Things have changed since Roy’s time in the 1930s-40s – some worse, some better, like safety belts and airbags. Examining the photos, it does appear that airbags were deployed in this Wreck on the Highway…

    *The song was actually the subject of a legal dispute. “I Didn’t Hear Anybody Pray”, about a fatal car accident, was written by Dorsey Dixon and recorded by the Dixon brothers in 1938. It was later recorded as “The Wreck on the Highway” by country musician Roy Acuff in 1942. Acuff did not remember where he knew the song from but claimed it as his own. “Wreck on the Highway” became a national country music hit, but Dixon received no royalties. At his family’s insistence, in the mid-1940s, Dixon filed a lawsuit against Acuff, and in 1946 an out-of-court settlement was reached. Dixon was granted ownership of “Wreck on the Highway”, a third of the existing $5,000 royalties, and an “undisclosed percentage” of future royalties. Dixon later adopted Acuff’s title, and “Wreck on the Highway” became his “best-known and arguably his greatest composition.”


  • Mobility and Just Tricks for All

    New Yorkers enjoy the same passions as suburban and country folk – many activities, however, due to space and cost considerations, require resourcefulness, ingenuity, and hard work in order to find space, acquire permits and other bureaucratic hurdles. But the New Yorker is tough and tenacious and typically prevails.
    Here, to many’s surprise, you will find juggling, fire spinning, flying radio controlled jets (on a decommissioned airfield), surfing, rock climbing, birding, kayaking, trapeze classes, chess clubs, motorcycle clubs, skiing, tennis, land sailing, kite surfing, ice skating, horse racing, sailing, fishing, horseback riding, petanque – all within the confines of the city’s five boroughs.

    Finding venues and shoehorning activities in city spaces is not only a challenge, but often gives rise to a unique twist, brand, or flavor of the activity – New York Style.  Often, leveraging relationships and connections is necessary to obtaining space, as did the students of Pratt Institute to utilize their sports complex for a local juggling club.

    On Saturday and Sunday, I attended the 4th Annual NYC Unicycle Festival, a 3-day event which opened August 31 with the Brooklyn Unicycle Day, featuring a 13-mile unicycle ride across Brooklyn. The festival‘s main events took place on Governors Island on Saturday and Sunday. Activities included races, competitions, exhibitions, instruction, and a variety of unicycle sports including unicycle basketball and hockey. World-famous riders displayed their skills. The festival was produced by Bindlestiff Family Variety Arts, Inc., headed by Keith Nelson. I participated as a vendor of unicycles and juggling equipment.

    There is a beauty and simplicity in the unicycle. The one-wheel design is the ultimate in simplicity, and the fixed gear gives the ultimate control. Unicyclists can travel forwards, backwards, idle, spin, jump, climb stairs – virtually anything an individual can do on two legs. They are used by hobbyists, commuters, off road enthusiasts, and performers.

    Welcome to the universe of the unicyclist, where unity is the key – one wheel, one people. If they had their own creed, perhaps it would read something like this: I pledge allegiance to the Unicyclist’s Place in America, and to the Vehicle on which we stand, one Wheel under Body, indivisible, with Mobility and Just Tricks for All. :)

    See my complete photo gallery here.


  • Quality Under the Hood

    I once handcrafted leather products. It was at this time that I met Jim Murnak, someone who invoked such awe that I featured him in a two-part story (see Part 1 here and Part 2 here). I sold my wares to a number of retailers, some with an upscale clientele. One husband and wife team owned two locations in the West Village, each managing their own shop. The husband, Walter, hailed from Great Britain and was a mentor of sorts to me. I was young, very impressionable, and knew nothing about the world. My mind was like a sponge for all the wisdom he could impart.

    I would make deliveries of product in person to the wife’s shop, and often, I would take the opportunity to visit Walter’s shop around the corner. I looked forward to my visits with great anticipation, as invariably we would become engaged in some conversation regarding craftsmanship, quality, or international travel, of which I knew nothing. He often contrasted the American versus the European mindset. He did much to foster the concept of the ugly American, the archetype that I profiled in So Where’s David? One day, he made a statement which echoes to this day. “Brian, you are seeing the first generation grow up that does not know quality because they have never seen it.”

    A bit harsh perhaps, but with some elements of truth. In an age of branding, merchandising, marketing, and with a tidal wave of product, who can really understand materials and design and, hence, know quality? Who would recognize elements of shoddy design, like the use of sheet metal screws in plastic, machined metal versus castings, or brass plated versus solid brass buckles? The degradation and cheapening of product is well illustrated by wood veneers, where the surface layer has gone from 1/8″ thick to 1/64″ or even less, giving the very word veneer an unwarranted bad name.

    Saddest to me are those with buckets of money, particularly the nouveau riche, who suddenly have the means to purchase anything they desire. I recall a TV tour of a rap star’s home where an extraordinary kitchen had only drawers of candy and a refrigerator with shelves of soda and beer. For these nouveau riche, quality is frequently defined strictly by brand and what costs more. Conspicuous consumption is the order of the day. I find it sad, because as a manufacturer, I see that those with extraordinary means often seek the “best” with little regard or knowledge of what it really means, often just parroting back some key buzz words regarding the product specifications. Manufacturers fine tune down to minute detail, yet most goes without care or appreciation, only to be tossed aside for the next new toy. However, I suppose there is no need to look under the hood of a car if you don’t know understand what you are looking at.

    There are things whose mere existence scream finest and most expensive, such as the Lamborghini, costing hundreds of thousands of dollars. Even in New York City, the sight of one of these vehicles raises eyebrows. In a virtual sequel to my story, “Who See the Red”, I spotted the bright red Lamborghini in today’s photo on West Broadway in the heart of SoHo. Heads turned, and some even had photos taken of them with the vehicle.

    For the New Yorker, it is also perhaps the audacity and the height of deliberateness to park a Lamborghini in the streets – even a convertible left open. It not only says the obvious, that someone can afford such a luxury, but also that the owner is so cavalier about money that he or she is perfectly comfortable leaving an asset of this size on the streets of New York City, subject to theft or vandalism.

    But here perhaps, beyond image and panache, there at least may be some good news. I want to believe that a Lamborghini is a product that is more than just an expensive brand and that there is real Quality Under the Hood

    More cars: Boom Boom, Itching and…, Nice and Olds, Hoopmobile, Mint Condition


  • In the Allagash


    I had been told about the Allagash since childhood – it was enigmatic. Few details were given, most likely because few were known, but the mind of the child went where no info was given. There were stories of big, scary woodsmen who would no doubt do something horrible and yet to be named to any visitor. I was all the more intrigued. On one visit to northern Maine, my uncle, a resident of Eagle Lake, assured me that those inhabitants would pose no problem at all. My father and mother remained steadfast in their view and threw their hands up in despair over a son who apparently was determined to explore the inner world.

    The Maine North Woods region (which some call the Allagash, a river and wilderness waterway) is an extremely large and unusual area, relatively unknown to outsiders and even to many current and former Maine residents, yet it occupies roughly one-quarter of the state, an area of over 5,000 square miles, approximately the size of the entire state of Connecticut.

    What is unusual is that the area is predominantly privately owned by a number of timber corporations. Within its borders, there are no towns, only unpaved lumbering roads. A small area, the Allagash Wilderness Waterway, a state protected region, lies within the Maine North Woods.
    The Maine North Woods is open to visitors – naturalists who go there to fish, canoe, and explore one of the most isolated and last true wilderness regions of the United States. It is accessible via various checkpoints and a very nominal entrance fee.

    And so it was some years ago that I did at last make the decision to visit the area. I had rented a room in Greenville, Maine, where I spent time at Kokadjo, a remarkable restaurant that left an indelible imprint on my mind. It was from Kokadjo that I left for my exploration – I was forewarned by the owner that the roads were troublesome and best not toured in a passenger automobile. Undaunted, I was spurred on with just another in a series of warnings that were falling on deaf ears. I left excited, arrived at the checkpoint, and, with little ado, was heading north. I quickly learned why this wilderness area was not a top tourist attraction. The roads are dominated nearly 100% by enormous lumbering trucks with precarious loads of cut trees. The clouds of dust left behind as trucks roar down the dirt roads is HORRIFIC – I soon learned that the only way to navigate these roads was to stop and wait until the dust cleared before resuming. It was tedious and tiresome.

    But, no worry, my tedium was to be short-lived – within an extraordinarily short distance, I felt and heard the telltale signs of a dreaded flat. I REALLY did not want to deal with changing a flat here in the Maine woods – my car was layered in dust. To add insult to injury, I had developed a worrisome chronic squeaking sound. I had no choice – there were no inhabitants, no towns, no service stations. I was on my own, and I already imagined the chorus of “I told you so” on the future retelling of this story to my family.

    I exited the car and stood behind it, mustering the will to deal with the filthy job of changing a flat in the hot sun on a car consumed with dust. I had not stood more than seconds when the driver of a lumbering truck stopped, assessed the situation, asked for my keys, opened my trunk, and began to change the flat without even asking if I needed help. I was shocked how this complete stranger rose to the occasion without request or any obligation to do so. This was classic Maine spirit – in an environment where just breaking down in the harsh winter can be fatal, locals have learned that working together and offering a helping hand is necessary.

    The truck driver’s handiwork was done in no time. He assured me that my experience was common on roads littered with nails and other debris. He also assured me that the squeaking sound was nothing serious – it was due to dust in the brake linings from traveling the roads there, another common occurrence in these parts.
    However, I was dismayed that the spare tire provided on cars was no longer a duplicate of the standard, like that of olden times, but was now a small “doughnut,” designed to be ridden only a few miles to get one’s flat tire serviced. So my exploration of the Allagash was to be cut short. Back I went to Kokadjo to see what the general store may offer in the way of repair.

    I had barely walked in the door, and the owner immediately caught my eye and asked if I had gotten a flat. I was startled by his precognitive abilities as I got my first round of “I told you so’s.” Frustrated by my initial defiance, the owner toured me through his small retail store, locating a patch kit and instructing me on its use and the repair of steel belted radial tires.

    On Saturday, May 19, 2012, I was cruising my neighborhood for a parking spot. The seasoned New York City street parker will not only scan for empty spots, but will also canvas for idling vehicles and pedestrians making their way towards parked cars. As I approached Duane Reade on Waverly Place, I noticed a man in a parked car. I asked if he was pulling out. He said he would be, but only as soon as he got a jump for his car, which now sported a dead battery.

    If there is a God, I was now being tested. Beyond getting a parking spot, would I help this man for the right reason? And if karma really is operative, would I be propelled to make a repayment for the act of kindness in the Maine Woods? Knowing this man’s plight, it would be unconscionable not to offer assistance. I carry jumper cables, and boosting a car battery is only a few minutes work. This was an opportunity to soften the harsh world of New York City, a place certainly not renowned for benevolent acts.

    I learned that the owner of the car, Hasan Sims, had called a friend for help. I suggested that he call his friend back to avoid an unnecessary trip. I also learned that Hasan worked the night shift at the neighboring Duane Reade and had taken a nap in his vehicle. In the few minutes we worked to start his car, we spoke openly about the various motivations I might have in helping him. I assured him that although getting a parking spot was the primary goal, I was working on something new – being a better person. Unfortunately, time did not allow me to to tell him that I also had a debt to repay for a deed done by an unknown trucker In the Allagash :)

    Note to the intrepid traveler: I was finally to explore the Maine North Woods on a future trip, entering from the north at the town of Allagash, near the Canadian border.

    More about parking: Nice Move, Kid, Pull Ahead, WFF ‘N PROOF

    Kindness and rudeness in New York City: Random Acts of Rudeness, Area Code 714 (Part 1 and Part 2)


  • Boom Boom

    My brother-in-law was at one time involved in drag racing. I was intrigued when he recounted the level of sound of these cars even when idling – that clothing would move due to the incredible sound pressure generated by machines running literally on rocket fuel – nitromethane. Since that conversation, I have always wanted to attend a race just to experience once what he described.

    However, I am not a lover of boom cars which cruise the streets of New York City. Perhaps you have encountered the Boom Car. These ear-splitting machines are old news. From the New York Times in 1990:

    Young people are converting cars into rolling radio stations by stuffing them with dozens of speakers, compact disk ”jukeboxes” and amplifiers capable of booming rock and rap music at decibel levels powerful enough to rattle neighbors’ windows, ruin their own hearing and assault their captive audience on the street. They are being spurred on by technological advances in automobile sound and by national competitions with names like ”Sound Quake” and ”Thunder on Wheels.” The equipment is being installed by shops with slogans like ”We Build Ground Pounders.”

    Unfortunately, these vehicles are the bane of most New Yorkers, the deafening sound being enjoyed primarily by the occupants of the car. The phenomenon is certainly not limited to the city. It’s a nationwide phenomenon that has citizens in an uproar and keeps legislators busy. Some of these systems boast over 1000 watts, powerful enough to shake the windows, the china, and the walls of home owners.

    Yesterday, while leaving my office at the corner of Spring Street and Broadway in SoHo, I saw a large Cadillac with curtained windows, looking more like a hearse than a regular passenger vehicle. I only had seconds to capture a photo of the sound mobile. I reached for my camera, snapped one photo, and got a few seconds of shaky video. I made my photography deliberate and obvious. As the car sped off when the light changed to green, the passenger smiled and acknowledged what he perceived as my tacit approval.

    According to noiseoff.org, an organization devoted to fighting noise pollution of all types, “People who drive boom cars consider it their right to play music at any volume they please. They regard their car as an expression of themselves and the louder it is, the bolder the statement that they can make. Boomers are typically lower-middle class males in their teens and twenties with some disposable income. They assume that their car will attract women and improve their social standing among their peers.”

    Technology is only going to make the problem potentially worse. Some are calling the enterprise the “noise industrial complex.” The advertising slogans, not typically familiar to outsiders, is unapologetic:

    “Disturb the Peace” (Sony)
    “All New Ways to Offend” (Sony)
    “Performance they’ll hear a mile away”(BoltOn)
    “Shake the living; Wake the dead” (Cerwin Vega)
    “…achieving the sound your neighbors fear” (Sony Xplod Car Audio)
    “Disturb, Defy, Disrupt, Ignite” (Pioneer Electronics)
    “Head-Splitting, Heart-stopping, Ear-shattering, Mind-numbing, Retina-detaching MX Audio Thunder 9500  Subwoofer” (MTX Audio)
    “Put the over forty set into cardiac arrest”(Prestige Audio)

    This type of noise, like the roar of the non-muffled straight pipes of motorcycles, is difficult to control, and prosecuting offenders is tricky – the varying sound level is difficult to measure, and the source is a moving target. So, as long as the appeal is there and big money is to be made selling the equipment, it looks like it’s going to be a Boom Boom :)

    More on noise: As Usual, Grace of a Boombox God, Too Too New York, Deaf Jam, Men Making Noise


  • Unknown Bikers

    The outlaw spirit is alive and well in New York City. On my visit to Salerno Service Station on Saturday, April 28, 2012, a small group of bikers convened at the station. I brought it to Mario’s attention, and he informed me that there was a club house for the East Williamsburg chapter of the Unknown Bikers around the corner at 41 Maujer Street. I found them somewhat intimidating, but Mario assured me that the bikers had posed no problem to them at all over the years.

    As I sauntered over to Maujer Street, I noticed that the street had been closed off with traffic cones to all but the motorcyclists. My timing was perfect – within seconds of my arrival, the street was filled with bikes and bikers.
    Others were taking photos and filming, and I followed suit. I am always careful around bikers, not knowing what type of reaction I might get taking photos. I was scrutinized by numerous members, but it appeared that I had some type of tacit approval.

    Certainly bikers come from all walks of life and, to some extent, are like the rest of us. But there has to be an element of iconoclasm for someone to ride a Harley, join a motorcycle club, and wear a jacket proclaiming membership. There is a defiance, a renegade outlaw free spirit that has surrounded motorcycles since their origins, and belonging to a motorcycle club and wearing a jacket certainly makes that statement.

    It was clear that some type of event was underway. I asked the nature of the gathering, and I was introduced to the organizer who informed me that this was a charity effort, the 4th Annual Alie Run of Bikers Against Childhood Cancer Foundation. The final destination of the bikers would be the Brooklyn Hospital. Salerno Service Station is one of the sponsors of the event.

    The organizer assured me that the members were regular people just like everyone else. Admittedly, I was surprised that the nature of the meeting was a children’s charity event. Actually, motorcycle charity rides are common throughout the United States. I imagine some cynics may feel that these efforts are only bad boys trying to ingratiate themselves with the public. I will give them the benefit of the doubt. Here, in East Williamsburg, Brooklyn, it looks to me like goodwill, courtesy of the Unknown Bikers :)


  • Jacked, Part 2

    Shortly after running Part 1, I received the following email:

    Love jacked part 1 lol , I’m honored for you to put us on your site . I’m happy your happy with the work on your car.  Whenever you need to come in for Anything e mail me here first and I’ll Be happy to help you .
    Enjoy your weekend . Thank you .
    - Sal A.

    Later, his mother wrote to me. She included the photo*, seen above. Here a few of her comments regarding my story and the business:

    Hi Brian, My name is Margaret Avallone, my son Sal of Salerno Service Station, gave me your email address-

    The article on your website  “Jacked, part 1″ is beautifully written and we truly appreciate your kind words.  All of your articles on your web site are extremely well written and very entertaining and I look forward to reading your future  articles.

    Believe it or not, that was probably a “quiet” day at the station, as there are many other characters who frequent the station on a daily basis just to socialize.
    We enjoyed your view of our business and welcome you back anytime.

    I inquired about the name Salerno. Margaret responded:

    Salerno is the town in Italy where my father in law came from.  He would have told you many more stories himself, but unfortunately, suffered a stroke in October and is just not the same.

    Yes, they have great work ethics and they have a passion for cars as well as a passion for the community.   Many people seem to find the business and family quite entertaining.  We were approached several times with the idea of a reality show and someone did actually do a demo tape- but we refused to go any further.  We weren’t looking to gain fame and all the problems that comes along with that.

    We own real estate in the neighborhood that my husband built from empty rodent infested lots.  When that section of Williamsburg wasn’t considered the trendy neighborhood it is now, it was quite broken down.  My husband always loved the neighborhood and bought empty lots where buildings used to be at city auctions with hopes of restoring the area close to the gas station.  His father actually thought he was wasting his money, but the neighborhood real estate values jumped tremendously and his investments proved to be quite fruitful.

    My husband truly has a passion for the neighborhood and helps out as much as possible, from our huge Christmas display we do every year, to donating toys at local schools & hospitals and sponsoring just about every local youth sports team.

    There is a lot more to Salerno then meets the eye.

    It was a great pleasure to meet the Avallone family, and I intend to go back soon. I suggest you do too, for any auto repair or maybe just feeling that you need to be Jacked :)

    *The photo is from the local feast of Our Lady of Mount Carmel, which does a procession through the neighborhood each year. They sell holy bread and make it a point to visit the gas station each year.  Mario Avallone is in the center, and his two sons, Mario and Salvatore, are next to him.

    More unique New York City businesses and their owners: Not Just Meatballs, That’s Giove, Joe’s Dairy (The Movie, Part 1 and Part 2), A Sharp Focus, Trimmings for Sale, Instincts, Walk Like Di Fara, The Bathroom Closes in 20 Minutes, We Don’t Do Windows, Because I’m the Best (Part 1 and Part 2), Thank You, Mr. Dupal, New York Moment, Hurry, Economy Candy, Alidoro, Space Surplus Metals


  • Jacked, Part 1

    “Me and Mario are jacked out of our minds. We’re pumped up, high energy…” This is how Tommy Santino describes himself and Mario Avallone. It’s an understatement.

    Jacked, pumped, stoked – in 42 years living in New York City, I have never seen a business that operates like this. It’s a social club on steroids or, as Salvatore Jr. described it, a circus. Three generations, all present every day. Salvatore Avallone, who founded the business in 1959, sits reading at his desk while his son, Mario, and his grandson, Salvatore, scurry about running the business. Interloper and friend, Tom Santino, comes in daily and makes lunch with Salvatore Sr.

    What do you get when you combine honesty, competence, a sense of urgency, customer service par excellence, and fair pricing? A place where people will beat a path to your door. And here at Salerno Service Station at 451 Lorimer Street in Brooklyn, they do. This is a business that elevates customer service above all else. It is unique – after only a few minutes, I knew everything everyone had said about this place was true and that I, too, would become a Salerno devotee.

    I needed a muffler repaired, and here in New York City, as elsewhere, auto repair is riddled with charlatans, liars, cheaters, and crooks. The Internet has helped immeasurably to sort businesses out. I began some online searching and became intrigued with Salerno Service Station in East Williamsburg, Brooklyn. Of over 80 reviews, all but two were 5 stars – remarkable and unfathomable really. The reviews themselves were saturated with superlatives. A visit was in order.

    The station is open 24 hours and the auto service department from 8AM to 2PM on Saturday. I wanted to insure that my repair was done Saturday, so, given this place’s popularity, I arrived at 7:30AM. Mechanics were already on the scene in preparation for start of their workday. Ryan approached me immediately and pulled my car into the garage and onto a lift. He confirmed that I needed a muffler and that they could do the job easily. However, parts suppliers did not open until 8:15AM, so he suggested I relax at the Willburg Cafe around the corner. I took his recommendation and had a leisurely breakfast while waiting.
    At 8:10, my cellphone rang. A muffler for my 20-year old car had already been located. I was given pricing and was told that I also needed an air filter, but it would be done at no charge. I needed an oil change. No charge. And I had the most annoying rattle that no one could isolate for years. They would investigate. (They found it and repaired it at no charge.) I gave the go-ahead for the muffler replacement.

    A fellow diner overheard my conversation, asking if I had a vehicle at Salerno Service. I told him I did. He extolled their virtues, adding that he was their medical doctor, Dr. Zane, a podiatrist. A small and interconnected world indeed, here in East Williamsburg. I was also told that Mario was quite affluent, owning a lavish home in Long Island as well as many buildings in Brooklyn. He ran the business for the love of it. Workaholics. Nothing drives a business like passion and the love of work and people.

    My car was completely finished ahead of schedule. I left the diner to pick it up. The place was now brimming with activity, and the family had arrived. I did not want to leave. I was escorted around the garage, given several complementary T-shirts (Mario keeps cases on hand). The original tow truck from 1959, perfectly restored, sits nearby. A sign below Lorimer Street proclaims “Via Salerno” – I was told this was given courtesy of the Guiliani administration. Salerno Service is a power station and has assisted the city in many crises.

    I was being educated and entertained by Tommy Santino, who elaborated on business and life. I was to learn that the Avallone family and Tommy were pumped in more ways than one. All have the physiques of body builders – photos and trophies in the back office are testament that they had more than a passing interest. Two decades ago, they installed a gym in a back room. Here, I was escorted for a tour and learned that Tommy had been a professional boxer and headed the New York State boxing commission. His wife, Mary Murphy, is an award-winning reporter and anchorwoman for a local New York City television network. I watched Salvatore Jr. demonstrate his conditioning on the pullup bar. Mario, I learned, has appeared in films, including those of director Spike Lee.

    The stories were endless, the achievements amazing, and the energy was infectious. I recorded my visit, and on my next installment of this story, you can see the movie and how everyone in this place, along with me, is truly jacked…

    More unique New York City businesses and their owners: Not Just Meatballs, That’s Giove, Joe’s Dairy (The Movie, Part 1 and Part 2), A Sharp Focus, Trimmings for Sale, Instincts, Walk Like Di Fara, The Bathroom Closes in 20 Minutes, We Don’t Do Windows, Because I’m the Best (Part 1 and Part 2), Thank You, Mr. Dupal, New York Moment, Hurry, Economy Candy, Alidoro, Space Surplus Metals


  • The Ride from Hell

    Preparation

    I do believe that one of the reasons that civic improvements are not made in a timely manner is that legislators do not suffer the slings and arrows on a daily basis. The comfort of insulation will do a lot for apathy, and mornings outside in January without a coat will do a lot to propel someone to light a fire.

    Even for those who grew up poor or working class, once removed, the frustrations become distant memories for those in office. But if they, like their constituency, had to rely on mass transit for their daily commute and experienced delays, rerouting, and other abuses, they would likely be first at bat for change. To depend 100% on public transportation and suffer the anxiety, stresses, and horrors of the system on a long term basis will grind many down, even the seasoned, tolerant New Yorker with a cast-iron stomach. I have known many residents who have been driven to near wit’s end over a life time of transit travel. Some, as several of my employees, have sworn off subways entirely, opting for bicycle travel, even in winter.

    Saturday, April 21, was a beautiful sunny day, and I was to visit a friend in Staten Island. My car was in disrepair, so this would be the first time in my life where I would travel to a destination within Staten Island using public transportation. The X1 express bus was the logical choice, providing nearly door-to-door service for $5.50 one way. My friend warned me that this was the only sensible option.

    However, I decided that given the weather, I would take the ferry and the SI Railway.  I had never taken the SIR, and I was particularly excited to do so and document the trip. This means a three-legged trip: a subway to South Ferry, the ferry itself, and the Staten Island Rail to my final destination.

    Descent to Hell

    It started out innocently enough, with plenty of good cheer. It was, however, to become the ride from hell. Distracted with my cameras, iPad, and trip planning, my first mistake was getting on the subway on the uptown rather than downtown side. This was infuriating because at the Sheridan Square station, there is no underpass, so anyone making this mistake must leave the station, exit to the street, and reenter the other side, paying another fare – there is no provision for a free transfer under these circumstances. I was pissed as hell at my stupidity and even more so to give the NYC Transit Authority another $2.50 for no good reason.

    As I descended the downtown stairway, I had just missed a train. Adding insult to injury, I was angrier yet, and my first leg to South Ferry was already delayed waiting for the next train. The change to the ferry at South Ferry went smoothly, and the ride at sea afforded ample opportunity for scenic photos and video. The Staten Island Ferry comes highly recommended – it is FREE and affords vistas of the East River bridges, the Manhattan skyline, Ellis Island, Brooklyn, New Jersey, the Verrazano Bridge, and the Statue of Liberty.

    I had been warned by my friend that the travel option of choice was the X1 bus, not a three-legged workaround. I had told her that in this instance, I preferred the scenic route and, apart from my mishap taking the wrong train, it was looking like I would be heir to bragging rights for my decision to take the ferry. I was armed with photos and video to show her, which would just be further evidence that in NYC, there are different strokes for different folks. I had calmed down appreciably and was ready for my rail trip.

    Hell Hath No Trains

    When I arrived in Staten Island at the St. George terminal, I learned that due to construction, the SI Railway was not running from the ferry station. BIG disappointment. I was informed that there was a free shuttle bus to the first station on the line. This would make it a 4-legged trip. Additionally, no one could tell me where the shuttle bus was, including every driver of the local buses I could find. My patience had worn thin, and I decided to forgo the railway and take the local bus, the S79. Another big disappointment, and I was fed up.

    Hell Hath No Buses

    I was alone at the bus stop with one other passenger. It was desolate, and as I waited, time crawled by. I tried to ameliorate my anger, looking to my friend waiting at home for sympathy by making more and more frequent cellphone calls to her to complain. She was the perfect and willing shoulder to cry on, a classic New York cynic who hates all things New York City and has nothing good to say about public transportation. Of course, I got the obligatory “I told you sos,” but even she became incensed as the delay became nearly inexplicable. Over an hour had passed, and there was no S79 bus to be seen. The crowd of passengers had become large, but virtually no one appeared agitated at all.

    All’s Hell That Starts and Ends Hell

    The delay became extreme, and I paced like a wild animal. It was nearly ONE HOUR AND 30 MINUTES to wait for a local bus on a Saturday night! As I was to return that night and it was now after 9PM, I even considered getting back on the ferry and returning to Manhattan. My friend was not pleased with the prospect of an aborted visit, and neither was I. I continued to wait, and at last an S79 pulled up.

    There was still little show of anger even amongst those who had waited for nearly as long as I had. There was neither an apology nor an explanation from the driver nor confrontations from the passengers as they silently boarded the bus. On board, I tried to recruit a sympathizer or two for what seemed to be an unconscionable act. In my conversation with one resident, I learned that delays like this are not uncommon, and he seemed resigned to his plight. He, as well as his fellow passengers, looked calm and collected. For them, it was business as usual for the ride home. For me, and I wish for a public servant, it was truly The Ride From Hell :(

     


  • You’re Not in Nevis

    In the early 1980s, I was obsessed with tropical islands and was visiting the Caribbean nearly every winter. Often, I would island hop, traveling to two islands in one trip on a 10-day vacation.
    In December 1983, I was with my sister and brother-in-law, visiting both Nevis and Monsterrat. We arrived at the Nevis airport, and I proceeded to rent a car. I wrote about my experience in The Point of Impact on October 25, 2010:

    I was completely dumbfounded when, in renting a car at the tiny airport, I was only asked when I would return. There was no paperwork or contracts, the only requirement to show a drivers license. The owner of the vehicle confirmed our agreement as to the rate ($25 per day), asked when I would return the car, and just handed me the keys.

    Upon arriving at my inn, the first question I had was to the inn owner about this car rental transaction – the most puzzling and lackadaisical I have ever seen in my life. He said to be assured, the owner would know my whereabouts at any given moment. I asked how that was possible. He told me that Nevis was a very small place (the island nation only has a population of 12,000), and everyone knew everything. I asked how any problems would be resolved. He assured me that everything would be fine, just don’t have an accident. This was not comforting at all.

    What I did not mention in this story is the larger issue of theft. Effectively there was none, for the same reasons the renter of the car was unconcerned about details of who I was. If everyone knows everyone in a small island, stealing will be difficult to accomplish without getting caught. If I steal your TV, how will I keep it a secret without living a cloistered life? Word travels like wildfire and learn of the theft immediately, all eyes will be on the lookout, and invariably, someone will learn of its new home.

    This is not unlike the small rural town in an isolated area, where the Golden Rule is even a more powerful operative, perhaps more so than the threat of punishment in being found out. In New York City, however, we have the polar opposite situation. This is a place where thieves can easily mix without fear of discovery. Opportunity knocks at every turn, and every prudent New Yorker never lets their guard down completely. Rituals and habits become second nature – without conscious effort, we guard our handbags, lock our doors, and never leave anything in sight in an automobile. We rotate watch over belongings in restaurants as turns are taken to use the bathroom.

    And we chain our bikes. However, chaining by one wheel will not do the job – a bike less one wheel is a worthy candidate for theft. Best to lock both wheels and the frame altogether, or the frame and one wheel, carrying the other wheel with you. Even a wheel alone may be stolen.
    There are places, such B&H Photo, where you know You’re Not in Kansas. In today’s photo, we have a cluster of front and back bicycle wheels chained together. A bit of a mystery, but one thing for sure – one glimpse and you know You’re Not in Nevis :)

    Related Posts: Last to See the Future, With Impunity, One Screw, Street Cred, Orange You Glad


  • My Ride With André

    I loved My Dinner With André. This award winning film is a two-hour conversation between two individuals in a restaurant in New York City. On the basis of the premise, it might appear that such a film would be boring, but quite the contrary. I found it very engaging and at times, even riveting.
    Good conversation is often overlooked as an activity or reason to get together, even by those who greatly enjoy it and engage in the most impassioned interactions imaginable.

    When I was in college, invariably someone would interrupt a very animated discussion with “So what are we doing?” meaning, of course, What are we doing tonight? Where are we going?, etc. He or she would get little response as the rest of us would be completely immersed in conversation. The question would come up again and again, sometimes others joining in the mix, round-robin style. There was a nagging quality to the desperate plea, the asker irritated that no one was listening to the question, everyone was wasting time, and no decision as to the night’s plan was being made. Yet no one appeared to see the irony of the situation. Our impassioned conversation(s) were likely more interesting than anything we would find outside.
    One evening, having had enough of this chronic scenario, I made a statement, something like “Hey, don’t you guys get it? THIS is what we are doing.” Everyone acknowledged the merit of my assertion, but to no avail. It was a welcome bit of comic relief, but regardless of how engaging and fulfilling our conversation might be, we still needed something “to do.”

    Recently, I returned by car from Woodside, Queens, to Manhattan. I decided, as I had in Wild Ride, to video record while driving the streets of New York City. On this trip, however, I was not alone but rather accompanied by several friends. Lively conversation ensued, and I recounted a number of stories from my life experience in New York City as we whipped down Atlantic Avenue. All can be seen and heard in the video below. My entourage appeared to enjoy the ride and the lively banter. It was like a sequel, My Ride With André :)

    Posts referenced in the video: I’ll Kill You, Sittin’ On Top of the World


  • $57.50, Part 2


    Driving back into Manhattan at night, a friend and I decided to drop into a local cafe on 8th Street, just a half block from my parking garage. However, it was cold, the street was virtually empty, and parking was legal – it was after 10 PM and one no longer even had to pay for metered parking. So, why not park right in front and drop the car at the garage later?

    I examined and reviewed the signs. The upper sign, Special Night Regulation, made no impression. Unlike the white backgrounds typically used for signs (in the two center signs–see Part 1 here), this one was like a graphic black hole – the sign used white type on a dark red and black background.

    I ignored it because parking does not become more restrictive after becoming less restrictive. So I was looking at the white sign showing the end of metered parking. If you can park legally from 8AM to 10PM (using the Muni-Meter), and after 10PM for free, why would you suddenly be unable to park or stand one hour later, starting at 11PM? You see the logic? This is New York City parking 101.

    So, at 11:29PM, as I exited Gizzi’s Cafe, I was greeted with a traffic police officer just completing my parking ticket for $115. Perfect timing – he did not need to place the ticket under the windshield wiper, just hand it to me for the added personal touch. I was LIVID.

    With disgust, I grabbed the ticket and threw it in my back seat. I told the officer how I was furious and that I have lived in the neighborhood for over 40 years and never heard of such a night regulation. He responded that if I lived there so long, I should know of the regulation. Point well made.

    Best I reign it in and quit talking, so I left. However, I DO know the neighborhood and its parking regulations. I just do not street park much nowadays, and apparently, the night regulation is relatively new. I learned from a neighbor that this added regulation was acquired by the Village Alliance to minimize late-night carousing by visitors, who often park on the street and make a ruckus until late hours, disturbing residents.

    Coincidentally, this neighbor has also worked for me. She is a long-time graphic artist and agreed that these night regulation signs virtually become invisible, owing to their graphic design. Many leave their cars after 11PM and are ticketed, expecting that parking is permitted after meter usage is no longer required.

    When I got home, I was still fuming. It took a full two hours to calm down. You can buy a very nice Blu-Ray DVD player for $115. Money well spent is one thing, but nothing infuriates many a New Yorker like a parking ticket. These extremely high fines are mostly revenue enhancers for the city of New York, which now collects nearly a billion dollars annually from parking tickets.

    I plotted and schemed of how I could beat this ticket, which I read front and back. I read online. I went back to examine the group of stacked signs. I did notice that on this pole, the Night Regulation sign is the only one that does not display “Department of Transportation.”

    As I calmed down and my thinking became more mature, I began to accept that I would likely have to pay the ticket and just see it as an expensive lesson learned. Then it occurred to me that I could do a story about the incident and get something for my $115. Better yet, I thought, I will write a two-part story and amortize my expense over two parts. A bit childish, and really a rather elaborate way to justify a mistake made. But it was the best lemonade I could squeeze from the lemon handed to me on December 10, 2011 at 11:29 PM, and each cup was going to cost a hefty $57.50 :)

    Related Posts:  I’ll Kill You, The Agony and the Ecstasy, Nice Move, Kid, Eternal Vigilance and Tenacity, Pull Ahead, Great Minds and Fools, Itching and…



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